Return & Refunds

RETURN POLICY

You have the right to return your order within 14 days after delivery . Please contact us using the contact form on our website or by sending an email to sales@stonersmarketplace.com. Then we will send you a return label along with the instructions on how to proceed.

Can I get a refund if requested?

To get a refund, please see below the steps you need to follow:

-Contact Customer Support using our contact form to request a Return Label; make sure you are logged in or choose the order number corresponding to the parcel you wish to return
-Stick the Return Label to the parcel and follow the instructions on it.
-Once we receive your returned parcel we will proceed with your refund.

Please, bear in mind that providing a refund may take between 3 to 5 days.

How do I report a missing item?

If you have received your order and there are any missing items please follow the steps below:

-Contact our Customer Support using the contact form within one week from delivery. Make sure you are logged in or choose the order number .
-A picture of the parcel showing the content and your order number written on a piece of paper will be required.

What if i receive a damaged item?

Sometimes orders are damaged during the delivery. If there are any damaged items in your order, please do as per below:

-Please send us an email to get in touch with our Support Team. Please ensure that you are logged into your account and you are referring to the order with damaged items.
-Our team will ask you to send a picture that clearly shows the damaged item and a piece of paper with the order number.

-The withdrawal period will expire 14 days after the day the order was delivered.

Alternatively, you can return the product by sending us a message on this email sales@stonersmarketplace.com. Please note that any return costs will be reimbursed alongside order cost and the initial shipping cost.

After you have exercised your right of withdrawal, all payments (including shipping costs) will be refunded within 5 days. If you have returned the product without prior notification, we may request a tracking code as proof of return before the reimbursing the payment.

Refunds will be issued as per below:

Bitcoin wallet

Paypal account